TILLAMOOK® TERMS OF USE

1. ACCEPTANCE & GENERAL TERMS

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE YOU USE OUR SERVICES. BY USING ‎OUR SERVICES, YOU AGREE TO THESE TERMS.

We reserve the right, at our sole discretion, to modify, add or remove portions of these Terms at any time. You can always access the most current version of the Terms using the “Terms of Use” link we provide, including at the bottom of our websites. When we update or modify the Terms, we will indicate the date it was last updated at the top of this page. If you use our services after the Terms have been updated, you agree to the terms of the updated version.

Our Services may contain links to third-party websites and services not controlled by us. Tillamook is not responsible for and does not endorse their content, including any information or materials contained therein.

Your use of our Services, or features or offers contained therein, may be subject to additional terms. In the case of any conflict, the Terms set forth herein will control. You understand and agree that Tillamook may update, modify, or terminate the Services or your access from time to time. If you are not satisfied with the Services following such changes, your sole remedy is to discontinue use of those online services.

2. USE OF THE SERVICES AND CONTENT

The Services and all content on the Services, such as recipes, FAQs, articles, video, text, images, icons, graphics, illustrations, code, designs, “look and feel,” data, and compilations (together, the “Content”), are intended for your personal, non-commercial use. Tillamook attempts to be as accurate as possible when it comes to Content, including the nutritional information we provide and menu availability, though as described below, we do not guarantee the accuracy of such information.

The Services may allow you to create a Tillamook Account (see Section 5 below), interact with other Tillamook Account holders, and display and share materials. We may review or monitor the Services, using automated processes or manually, to identify suspected harmful, illegal, or suspicious materials or conduct, but we are under no obligation to do so. We may block, remove, or edit any materials you display or share through the Services for any reason, including when required by law. We reserve the right to limit your access to certain features or functionality of the Services, stop providing Services, and close your Tillamook Account, for any reason, solely in our discretion. You can report a concern with materials on our Services by using our form. 

The Services and the Content, as well as the selection, coordination, compilation, and arrangements of the Services and Content, are (a) protected by applicable trade dress, copyright, trademark, patent, and other intellectual property laws in the United States and internationally, and (b) owned and controlled by Tillamook or Tillamook’s licensors or providers.

Provided you abide by all additional copyright notices, information, or restrictions contained in any Content accessed through the Services, you may download, copy, print, or share the Content and other downloadable items displayed on the Services for your personal, non-commercial use only. You must obtain prior written permission from Tillamook or the copyright holder to use Content for purposes other than your personal, non-commercial use.

Except as provided in these Terms, you may not modify, publish, transmit, participate in the transfer or sale of, reproduce, create new works from, distribute, perform, display, communicate to the public or in any way exploit, any of the Content or the Services in whole or in part.

3. AI Features

The Services may contain features that are labeled or described by us as (or including, using, or powered by) artificial intelligence (“AI”). You authorize Tillamook and our service providers to store and use your input, including any text, files, images, or other materials you provide using the AI Services, and any outputs for the purposes of providing you, monitoring, and improving the AI Services, enforcing the Terms and policies, and complying with applicable laws. You should review the output of such features. Your use of AI Services is at your sole risk. Tillamook makes no representations or warranties and provides no indemnities with respect to output of such features.

4. SOFTWARE

We grant you a limited, non-exclusive, non-sublicensable, revocable, and non-transferable license to use any downloadable software or apps we provide to use in accordance with these Terms and any additional terms that may apply. You have no rights to the proprietary downloadable software, apps, or documentation provided to you to access the Services. You may not sublicense, assign, or transfer any licenses granted by us, and any attempt at such sublicense, assignment or transfer will be null and void. You may not copy, distribute, modify, reverse engineer, or create derivative works from the downloadable software or apps.

You may also be required to update the software or apps to continue using the Services. Such updates are subject to these Terms unless other terms accompany the updates, in which case, those other terms apply.

If the software or apps that you access or use is downloaded from a mobile app platform or app store:

• Both you and Tillamook acknowledge that the Terms are concluded between you and Tillamook only, and not with the provider of the app platform or store. The provider of the app platform or store is not responsible for the software, apps, or the Services or any related support, claims, or disputes.

• The downloadable software or apps are licensed to you on a limited, non-exclusive, non-transferable, non-sublicensable basis, solely to be used in connection with the Services for your private, personal, non-commercial use, subject to all the terms and conditions of these Terms as they are applicable to the Services.

• You will only use the downloadable software or apps on a device you own.

• We acknowledge and agree that the provider of the app platform or store is a third-party beneficiary of these Terms, and that upon your acceptance of these Terms, such provider will have the right to enforce these Terms against you as the third-party beneficiary of the Terms.

• If necessary, the provider of the app platform or store grants you any rights needed to ordinarily use the software or apps.

5. TILLAMOOK ACCOUNTS

When you create a Tillamook user account, we ask you to provide personal information, such as your name, email address, zip code, and password. Unless the law in your jurisdiction requires you to be older, you must be at least sixteen (16) years old to create a user account. You will not use a false name or create an account for anyone but yourself without permission. You will not create more than one user account. We may disable your account if we determine, in our sole discretion, that you have violated our policies, these Terms, or applicable law. 

You agree and understand that you are responsible for maintaining the confidentiality of your password. Accordingly, you agree that you will be solely responsible for all activities that occur under your account. If you become aware of any unauthorized use of your password or of your account, or unauthorized disclosure of your account information, you agree to notify us immediately through our Contact us page.

6.  TILLAMOOK APP MOBILE ORDERS

Customers near the Tillamook Creamery, located in Tillamook, OR, or other participating locations may use a Tillamook App to place a mobile order for in-person pick-up. 

DO NOT USE OUR APPS WHILE DRIVING, IDLING, OR BIKING. 

To place a mobile order, you will need to sign in using a Tillamook Account. We reserve the right to refuse, limit, or cancel any mobile order you place with us. In the event we change or cancel an order, we will attempt to notify you using the contact information provided at the time the order was made. 

To learn more, please see our https://www.tillamook.com/faq/mobileapp.

7. TILLAMOOK ONLINE SHOP

Customers in the U.S. can place orders in our online shop. We ship to all 50 states in the U.S., but we do not ship to PO Boxes, A.P.O., DPO, or F.P.O. addresses at this time. Tillamook products displayed on the Services may be available in select Tillamook locations or retail stores in the U.S. and certain foreign markets. All prices displayed on Tillamook are quoted in U.S. Dollars and are valid and effective only in the U.S.

Online orders containing perishable products are packaged in our warehouse, shipped cold with an insulated liner and ice pack to maintain optimal quality, and sent via an expedited delivery service. Orders containing both perishable and nonperishable products may ship separately. Although your cheese and ice pack may arrive slightly warmer, it should still be safe to eat, so long as it arrives on the expected delivery date. Once your order arrives on your doorstep, unpack, and put your cheese in the fridge to preserve its freshness.

If your order arrived with missing, incorrect, or damaged items, please contact our Consumer Relations team at 1-855-562-3568 or through our 'Contact Us' form so we can help make it right! The team is available from 8am to 5pm Pacific time Monday through Thursday, and 8am to 12pm Friday. We can’t accept returns for a refund at this time, but if you're not pleased with your cheese (or merch), we'd love the chance to help make it right. Please feel free to reach out to our team via the channels listed above so we can learn more about your experience. Lastly, please note that we can't be responsible for damage or loss due to unavailable recipient, incorrect address, or theft.

As part of our order processing procedures, we screen all received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity or where the order violates the Terms or our published policies. If such is the case, we may reject your order, or our Customer Service department may call you at the phone number you provided (or use your email address) to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.

8. PROHIBITED USE OF THE SERVICES AND CONTENT

You may not:

• Use our Services or Content in any way that (a) violates any applicable federal, state, local, or international law or regulation or (b) infringes any patent, trademark, trade secret, copyright, or other intellectual property or other rights of any other person.

• Attempt (or assist in anyone else's attempt) to circumvent, reverse engineer, decrypt, or otherwise alter or interfere with the Services, Content, or any features of the Services, or make any unauthorized use of the Services.

• Don’t publicly display or use the Services to share inappropriate materials, such as  offensive, lewd, or threatening language.

• Collect Content, data, or information from the Services, or complete a transaction or place an order with Tillamook through the Services, using automated means, including through the use any spider, bots, scripts, software, or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process designed to data mine or scrape information from a website or service.

• Use the Services or Content for the development of any model, algorithm, or generative AI tool.

• Use services, software, or any manual or automatic device, tool, or process designed to circumvent any restriction, condition, or technological measure that controls access to the Services or Content in any way, including overriding any security feature, bypassing or circumventing any access controls, or use limits of the Services.

• Use any device, software, or routine to interfere or attempt to interfere with the proper working of the Services or any transaction being conducted on the Services, or with any other person’s use of the Services.

• Attempt to gain unauthorized access to any portion or feature of our Services, a Tillamook Account, or any other systems or networks connected to the Services by hacking, password mining or spraying, or any other illegitimate means.

• Use the Services in any manner that could disable, overburden, damage, or impair the Services or interfere with any other party's use of the Services.

• Impersonate or attempt to impersonate a Tillamook employee, another user, or any other person or entity.

9. THIRD-PARTY WEBSITES AND SERVICES

Our Services contain links to third-party websites or integrated experiences with third-party service providers which enable you to use or access third-party services. For example, when you check out of the Tillamook Online Shop or place a mobile order using the Tillamook App, your payment transactions will be handled by a third-party digital commerce platform, like Shopify, Toast, Amazon Pay, or Google Pay.

These third-party websites and services are governed by their own terms of use and privacy policies. Tillamook does not control, endorse, recommend, or otherwise accept responsibility for third-party websites or services. You are responsible for deciding if you want to access or use third-party websites or services and you accept the risk in doing so. If you have questions regarding third-party websites or services, please direct them to the owner or operator. By using the Services, you release and hold us harmless from any and all liability arising from your use of any third-party website or service.

10. COMMUNICATIONS & FEEDBACK

You consent to receive communications from us electronically to the email address or phone number you provide. You agree that all notices, disclosures, and other communications that we deliver to your email address will satisfy any legal requirement that such communications be in writing.

Through the Services, or anytime you visit us, you may opt in to receive promotional messages to an email address or mobile number you provide to us. When you opt into any of these types of communications, you understand you will receive and consent to marketing, transactional, and other messages from Tillamook which may be sent by our marketing services providers. Messages may be sent using automated technology and message frequency varies. Your mobile carrier’s message and data rates may apply. Your consent or opt-in to promotional messages is not required to make any purchase or participate in Tillamook promotions. You may opt out of marketing email messages by using the ‘unsubscribe’ mechanism in our email messages, and you can opt-out of receiving text messages by texting STOP at any time. 

You have no obligation to provide us with comments, know-how, ideas, suggestions, enhancements, recommendations, or proposals (“Feedback”). However, if you submit Feedback to us, you grant Tillamook permission to use your Feedback in connection with the Services, our products, and our operations, including, without limitation, the rights to copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate, and reformat the Feedback, as well as the right to sublicense such rights to any Tillamook service provider, supplier, or agent. Any Feedback you provide us shall be deemed non-confidential. No compensation will be paid with respect to the use of the Feedback. By providing Feedback you warrant and represent that you own or otherwise control all the rights to your Feedback including, without limitation, all the rights necessary for you to grant us the rights to use the Feedback as described herein.

Products and goods, like our cheeses, are distributed by independently owned and operated retail outlets and restaurants. These Terms do not apply to any promotional or marketing programs those retail outlets or restaurants operate. If you receive promotional messages from our distributors, you will need to opt out from the respective distributor directly. 

Please review the Tillamook Privacy Policy to learn about the personal information we collect, how we handle personal information, and how you can exercise your privacy rights.

11. SOCIAL MEDIA

From time to time, we may engage with you on social media channels. For example, Tillamook may reach out to you and ask for permission to use content you posted on social media channels including photography, videos, captions, and related content. Unless you and Tillamook agree in writing to different terms, when you agree to allow Tillamook to use your social media content:

• Tillamook will have the worldwide and perpetual right, without payment to you, but not the obligation, to publish your social media content on the Services, in our physical locations, on social media channels, and on our partner or distributors digital properties in any form; and

• You represent and warrant that (a) you have the right to grant Tillamook the right to use your social media content as set forth in these Terms and such use by Tillamook will not violate the rights of any third party; and (b) any statements or testimonials that are included in your social media content are true and accurate and represent your current honest opinions, findings, beliefs, and/or experiences

12. LIMITATION OF LIABILITY

EXCEPT WHERE PROHIBITED BY LAW, IN NO EVENT WILL TILLAMOOK, ITS AFFILIATES AND THEIR RESPECTIVE SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES, DISTRIBUTORS, SUPPLIERS, CONTENT PROVIDERS, AND LICENSORS (TOGETHER, THE “TILLAMOOK PARTIES”) BE LIABLE (JOINTLY OR SEVERALLY) TO YOU OR ANY OTHER PERSON AS A RESULT OF YOUR ACCESS OR USE OF THE SERVICES OR CONTENT FOR INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST SAVINGS, LOST REVENUES, OR LOST GOODWILL, OR COMPUTER FAILURE OR MALFUNCTION. THESE LIMITATIONS APPLY WHETHER THE ALLEGED LIABILITY IS BASED ON NEGLIGENCE, TORT, CONTRACT, OR OTHER THEORY OF LIABILITY, EVEN IF ANY OF THE TILLAMOOK PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF OR COULD HAVE FORESEEN ANY OF THE AFOREMENTIONED DAMAGES, AND IRRESPECTIVE OF ANY FAILURE OF AN ESSENTIAL PURPOSE OF A LIMITED REMEDY. IF ANY PORTION OF THIS SECTION IS DETERMINED TO BE UNENFORCEABLE, THEN THE TILLAMOOK PARTIES' LIABILITY WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

NOTHING IN THIS SECTION IS INTENDED TO LIMIT TILLAMOOK’S LIABILITY FOR DAMAGES TO THE EXTENT CAUSED BY TILLAMOOK’S OWN GROSS NEGLIGENCE OR INTENTIONAL OR UNLAWFUL MISCONDUCT. ADDITIONALLY, NOTHING IN THIS SECTION IS INTENDED TO LIMIT OR ALTER YOUR RIGHTS AS A CONSUMER THAT CANNOT BE LIMITED OR ALTERED UNDER APPLICABLE LAW. TILLAMOOK RESERVES ALL LEGAL RIGHTS TO RECOVER DAMAGES OR OTHER COMPENSATION UNDER THESE TERMS OR AS ALLOWED BY LAW.

14. DISPUTES | BINDING ARBITRATION AND CLASS ACTION WAIVER

THIS SECTION DESCRIBES HOW WE WILL SETTLE DISPUTES BETWEEN US.

You and Tillamook agree to arbitrate, and empower the arbitrator with the exclusive authority to resolve, all disputes between you and Tillamook, except (a) disputes relating to the enforcement of Tillamook’s intellectual property rights and (b) disputes that meet the requirements to be heard in small claims court. This arbitration agreement is made pursuant to a transaction involving interstate commerce and shall be governed by the Federal Arbitration Act, 9 U.S.C. § 1-16 (the “FAA”). “Disputes” include any dispute, action, or other controversy between us concerning the Services, Content, or these Terms, whether in contract, tort, warranty, statute or regulation, or other legal or equitable basis, and includes the validity, enforceability or scope of the Terms, including disputes and any claim that all or any part of these Terms or this Section 11 are void or voidable. Our agreement to arbitrate shall be given the broadest possible meaning that will be enforced.

YOUR AGREEMENT TO ARBITRATION MEANS THAT FOR ALL COVERED CLAIMS, YOU ARE GIVING UP YOUR RIGHT TO FILE A LAWSUIT IN COURT AND THE RIGHT TO A TRIAL BY JURY. INSTEAD, YOU WILL HAVE A HEARING BEFORE A NEUTRAL ARBITRATOR.

The parties agree to keep the arbitration confidential, including the existence of the arbitration, any non-public information provided in the arbitration, and any submissions, orders or awards made in the arbitration. This information concerning arbitration must not be disclosed to any third party except the tribunal, the parties, their counsel, experts, witnesses, accountants and auditors, insurers, and any other person necessary to the conduct of the arbitration. Notwithstanding the foregoing, a party may disclose arbitration confidential information to the extent that disclosure may be required to fulfill a legal duty, protect or pursue a legal right, enforce or challenge an award in bona fide legal proceedings.

In the event of a dispute, you or Tillamook must send to the other party a notice of dispute, which is a written statement that sets forth the name, address, and contact information of the party giving the notice, the facts giving rise to the dispute, and the relief requested. You must send any notice of dispute to the address below. We will send any notice of dispute to you at the contact information we have for you. You and Tillamook will attempt in good faith to resolve a dispute through informal negotiation by participating in a dispute resolution conference within sixty (60) days from the date the notice of dispute is sent. If you are represented by counsel, your counsel may participate in the dispute resolution conference, but you must be present and must participate in the conference as well. Engaging in this informal dispute resolution process is a prerequisite to commencing arbitration. After sixty (60) days, you or we may commence arbitration. Any applicable statute of limitations period and all arbitration filing fee deadlines shall be tolled from the date that a fully complete notice of dispute is received by the other party to and including the date the dispute resolution conference is held. You must send any notice of dispute to: Attention: Legal/Arbitration Notice, 4185 Highway 101 N, Tillamook, OR 97141.

If, during the informal dispute resolution process described above, Tillamook makes a written offer to resolve the parties’ dispute pursuant to which Tillamook will provide all the relief sought in your notice of dispute, including paying you the full amount of your alleged damages set forth therein, you understand that an arbitrator will have the right to award arbitration fees against you should the arbitrator decide that you were unreasonable in continuing to pursue the matter despite Tillamook’s offer. If you and Tillamook do not resolve a dispute by informal negotiation or in small claims court, the dispute will be resolved exclusively by final and binding arbitration before a neutral arbitrator whose decision will be final except for a limited right of appeal under the U.S. FAA. Arbitration will be administered by the American Arbitration Association (the “AAA”) and conducted using the AAA’s Consumer Arbitration Rules and, if applicable, its Mass Arbitration Supplementary Rules. Either you or Tillamook can file a Demand for Arbitration with the AAA, the demand must include: 

• the name and contact information of the party initiating arbitration. 

• the legal claims being asserted. 

• a detailed explanation of the factual basis for those claims; and 

• a detailed explanation of the nature and the amount of the relief sought. 

Filing a Demand that does not include the above information may result in the rejection of your Demand for Arbitration. For more information about the AAA, visit www.adr.org or, in the United States, call 800-778-7879. 

Arbitration may be conducted in person, through the submission of documents, by phone, or online. The arbitrator may award damages to you individually as a court could, including declaratory or injunctive relief, but only to the extent required to satisfy your individual claim. 

If the administrative fees, arbitrator fees, and filing fees associated with the arbitration exceed $250 USD, Tillamook agrees to pay any such administrative, arbitrator, and filing fees exceeding $250 on your behalf, subject to ultimate allocation by the arbitrator. If you can demonstrate that the cost of initiating your claims in a court of law would be less than $200, Tillamook will pay the portion of the administrative, arbitrator, and filing fees that exceed the demonstrated cost of initiating your claims in court. In addition, if you can demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, Tillamook will pay as much of your fees in connection with the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive. 

If the arbitrator finds at any time that a claim was filed frivolously or in bad faith, then the filing party will reimburse the other party for all costs and fees, including attorneys’ fees, associated with that claim.

You or Tillamook may initiate arbitration in either Multnomah County, Oregon or the county in which you reside. If you select the county of your residence, Tillamook may transfer the arbitration to Multnomah County, Oregon if it agrees to pay any additional fees or costs you incur as a result of the change in location as determined by the arbitrator.

The arbitrator’s decision shall be based on these Terms and any of the other agreements referenced herein that you may have entered in connection with the Services. Unless doing so violates applicable law, the arbitrator shall apply Oregon law consistent with the FAA, and applicable statutes of limitations, and shall honor claims of privilege recognized at law. 

WE AGREE THAT ALL PROCEEDINGS TO RESOLVE OR LITIGATE A DISPUTE IN ANY FORUM WILL BE CONDUCTED ON AN INDIVIDUAL BASIS. NEITHER YOU NOR TILLAMOOK WILL SEEK TO HAVE A DISPUTE HEARD AS A CLASS ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR IN ANY OTHER PROCEEDING IN WHICH EITHER PARTY ACTS OR PROPOSES TO ACT IN A REPRESENTATIVE CAPACITY. ARBITRATION WILL ONLY DECIDE THE INDIVIDUAL CLAIMS OF YOU AND TILLAMOOK; IT IS AGREED THAT NO ARBITRATION OR PROCEEDING CAN BE COMBINED WITH ANOTHER WITHOUT THE PRIOR WRITTEN CONSENT OF ALL PARTIES TO THE ARBITRATION OR PROCEEDING. 

If more than 250 arbitration demands are filed against Tillamook relating to substantially the same business decision or underlying facts by individuals who followed the procedures set forth herein and are represented by the same counsel or coordinated counsel, and if no substantive ruling has been made in an arbitration between you and Tillamook relating to that decision or those facts, then both you and Tillamook have the unilateral right to opt out of this arbitration provision and have your dispute heard in state or federal courts in Portland, Oregon by sending a written notice to the other party. 

If any provision of this Disputes section of the Terms are found to be unlawful, void, or for any reason unenforceable, then that provision will be deemed severable from these Terms and will not affect the validity and enforceability of any remaining provisions. However, if the class action waiver or the procedure described above for circumstances involving 250 or more substantially similar arbitration demands are found to be illegal or unenforceable then the entirety of this arbitration provision shall be null and void, and neither Tillamook nor you shall be entitled to arbitrate their dispute. In such event, you agree to bring all claims arising out of or related to these terms or the online services in either the state or federal courts in Portland, OR. If litigation ensues for any reason, both you and Tillamook agree to waive any right to a trial by jury. Further, notwithstanding any other language in this arbitration provision, neither you nor Tillamook should be precluded from seeking remedies in small-claims court for disputes or claims within the scope of its jurisdiction. 

You have the right to opt out and not be bound by our agreement to arbitrate disputes set forth in this Section 14 by sending written notice of your decision to opt out to Attention: Legal/Arbitration Opt-Out,  4185 Highway 101 N, Tillamook, OR 97141. The opt-out notice must be sent within thirty (30) days of (a) April 28, 2026 or (b) your first use of the Services, whichever is later. Otherwise, you shall be bound to arbitrate disputes in accordance with the terms of this Section 14. If you opt out, you may exercise your right to a trial by jury or judge, as permitted by applicable law, and Tillamook will not be bound to the agreement to arbitrate disputes.

ALL PROVISIONS OF THIS DISPUTE SECTION WILL SURVIVE TERMINATION OF THESE TERMS.