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TILLAMOOK® PRIVACY POLICY

Last updated: April 28, 2026

This Privacy Policy (the “Policy”) describes the personal information that Tillamook County Creamery Association and our subsidiaries (together, "Tillamook", “us,” "our," and "we") collect, store, use, and disclose, including personal information we collect when you use our websites, Wi-Fi, or apps, visit us at the Tillamook Creamery, or engage with us on social media platforms. This Policy addresses specific disclosure requirements from various privacy laws and serves as our ‘notice at collection.’

Please read this Policy to understand how we handle your personal information and how you can exercise your privacy rights. If you have questions about our Policy, privacy practices, or any concerns regarding how we process your personal information, please contact us on our privacy requests page.

We use technologies on our websites and apps, such as cookies, pixels, and software development kits (SDKs), that enable third parties to collect personal information. We use that personal information for the purposes described herein, and the third parties may also use personal information for their own purposes in accordance with their respective privacy policies. Our use of these technologies, which allow third parties to collect personal information on our websites and apps, may be considered a 'sale' or 'sharing' of personal information under privacy laws in certain instances. To learn more about these third parties and how to opt out, please see Cookies and Similar Technology below.

1. PERSONAL INFORMATION WE COLLECT AND PROCESS

Tillamook collects information about you in several ways. We collect information directly from you; we collect information about you automatically using Cookies and Similar Technology; and, we collect information about you from others. For example, we collect information directly from you when you:

  • Subscribe to our digital newsletters, use our app to rate our products, engage with us on social media platforms, or submit a customer support ticket.

  • Make a purchase from us, online or at one of our locations, sign up for events or tours at the Tillamook Creamery, or enter a promotion or sweepstakes that we sponsor; or

  • Apply for a job with us, become a food service partner, or work with us in other ways.

We collect information automatically from you using Cookies and Similar Technology when you visit our websites, use our Wi-Fi, download our app, or when you engage with Tillamook’s emails. For example, when you visit our website, we may use this technology to determine the length of your visit or the content you viewed. Or, when you download our app, we may use this technology to determine if you experienced any technical issues. Tillamook may also collect information about you from others, including social media platforms and public sources. For example, if someone orders you a gift through our website, we collect your information to fulfill the order. We may also make inferences about you. For example, based on our interactions, we may infer the products or promotions that may interest you in the future or infer the state you live in based on your zip code.

The information we collect and process includes:

  • Identifiers and contact information, such as your name, email address, physical address, phone number, device identifiers, and unique online identifiers, such as cookie ids.

  • Account information, including your password and previous purchases.

  • Demographic information, such as your general geographic location or gender. • Precise geo-location when you enable location-based features in our app.

  • Professional and educational information, such as your current employer, job title, and educational background, if you apply for a job with Tillamook.

  • Payment card information, such as the credit card information you provide when you make a purchase at our online store.

  • Your preferences, interests, and affiliations, including those we may infer based on the Tillamook content you engage with most frequently or the badges you earn using our app. For example, we may infer from the products you rated in our app that you prefer sharper cheeses and recommend bolder cheddars for you to try.

  • Communications, such as the content of a message you send us via email or using social media platforms.

  • Audio, video, and images, including videos taken at the Tillamook Creamery or Market, images you upload to our chatbot, or photos you share with us over email or using social media platforms.

  • Device data, such as information about the device’s operating system or browser, technical attributes, and information about your device’s connection, including your IP address.

  • Internet and electronic network activity, such as:

    • The search terms you use and the queries you perform, including the files, emojis, and GIFs you input into our chatbot.

    • Your digital interactions, including the badges you earn or how you rate our products in our app; and

    • Other information we automatically collect about your interactions when you visit our websites, use our app, or engage with our emails using Cookies and Similar Technology. Such information may include:

      • Unique identifiers, such as device ids, MAC address, or other identifiers used by cookies and similar technology,

      • Date and time of your visit to our website and the duration of your visit, Date and time you installed our app and any errors you encountered,

      • The content you view and your clicks or interactions on our website or app,

      • The website from which you linked to the Tillamook website, and

      • Other similar information about your use of our websites or app or your engagement with our emails.

To learn more about information automatically collected on our websites, when you use our app, or when you engage with our emails, please see the Cookies and Similar Technology section below.

Tillamook may process de-identified personal information. Information in this form cannot be used to identify, infer details about, or connect to any specific person. We maintain such information in a de-identified state, and unless allowed under applicable law, we will not use de-identified data to re-identify a specific person.

Some of the information we collect, depending on our interactions, may qualify as “sensitive” personal information under data privacy laws, including account authentication information and payment card information. We may collect sensitive demographic information to meet our obligations as an employer or as part of survey if you choose to provide such information.

2. HOW WE USE PERSONAL INFORMATION

We use your information for a variety of purposes, depending on our interactions. Primarily, we use personal information to complete transactions, market our products, operate our websites and app, and operate our various lines of business. We’ve provided the chart below to elaborate on our uses of personal information.

3. WHEN WE DISCLOSE PERSONAL INFORMATION

We disclose personal information to others for legitimate business purposes and in a variety of circumstances. Please review the chart below to learn more about when we disclose your personal information to others.

4. COOKIES AND SIMILAR TECHNOLOGY

We use cookies and similar technology on our websites, apps, and promotional emails, like web beacons, software development kits (SDKs), and pixels, to collect information about our digital interactions which we use for a variety of business purposes. Cookies are small files placed on your device to store information, often consisting of a unique personal identifier. For example, we use this technology in connection with our websites, apps, and promotional emails to:

  • ensure our websites and apps are functioning properly,

  • keep you signed in and remember what you put in your online shopping cart,

  • gather insights, including demographic information, about our customers and app users,

  • learn how you use our websites and apps or engage with our emails,

  • detect fraud or violations of our terms or policies,

  • measure the effectiveness of our marketing campaigns or the audience of our content, and

  • provide you with a personalized, more seamless experience.

We permit third parties, including social media platform operators and analytics providers, to use cookies and similar technology on our websites and apps to gather information for advertising, analytics, and marketing purposes. In some cases, the third parties may use the information they collect for their own purposes in accordance with their own respective privacy policies. Our use of certain technology which allows third parties to collect personal information on our websites or apps may be considered a 'sale' or 'sharing' of personal information under privacy laws in certain instances. You can opt out as described in the section below, including by using our cookie banner. The third parties processing personal information on our websites and apps may include:

  • Google. We use a variety of Google services, including Captcha, Firebase, and Google Analytics, on our websites and apps that transmit personal information to Google such as identifiers, device data, internet and electronic network activity data, and your IP address. In some instances, Google acts as a service provider, and in some instances, Google acts as a data controller. See Google’s Privacy Policy to learn more about how Google processes personal information. To opt out of Google Analytics, go to tools.google.com/dlpage/gaoptout. To adjust your Google advertising settings, visit adssettings.google.com.

  • TikTok. We use TikTok Device Data Collection Tools on our websites that transmit personal information to TikTok, such as identifiers and information about our interactions. This information is used to target digital ads to you and provide measurement services. You can learn more, please see TikTok’s privacy policy or submit a privacy request to TikTok.

  • Meta. We use cookies and similar technology provided by Meta for targeted advertising purposes. To learn more about how Meta uses your information, please see Meta’s Privacy Policy and opt-out.

  • Pinterest. We use cookies and similar technology provided by Pinterest for targeted advertising purposes. To learn more about how Pinterest uses your information, please see Pinterest’s Privacy Policy and opt-out.

  • Microsoft. We use cookies and similar technology provided by Microsoft for targeted advertising and analytics purposes. To learn more about how Microsoft uses your information, please see Microsoft’s Privacy Policy and opt-out.

  • Quantcast. We use cookies and similar technology provided by Quantcast for targeted advertising purposes. To learn more about how Quantcast uses your information, please see Quantcast’s Privacy Policy and opt-out.

  • Lytics. We use Lytics code on our website to gather analytics information and develop audiences for various advertising and marketing purposes. To learn more about how Lytics processing your information, please see Lytics Privacy Policy.

  • Dstillery. We use cookies and similar technology provided by Dstillery to gather information about the content our website visitors share. To learn more about how Dstillery uses your information, please see Dstillery’s Privacy Policy and opt-out.

  • Destini Locators. We use cookies and similar technology provided by Destini Locators for advertising and marketing purposes, including attributing commissions to affiliates when you arrive at our website from an affiliate referral link. To learn more about Destini Locators’ privacy practices, please see their Privacy Policy.

  • Intercom. We use Intercom’s technology to provide chat bot functionality on our site. To learn more about Intercom’s data handling practices, please see the Intercom Product Privacy Notice.

  • Toast. We use Toast’s digital commerce tools to process customer orders and transactions. To learn more about how Toast processes your information, please see the Toast Privacy Statement.

  • Shopify. We use Shopify’s digital commerce tools to provide our online shopping experience and to process customer transactions. To learn more about how Shopify processes your information, please see the Shopify Privacy Policy.

  • Amazon Pay. You may use Amazon Pay to make a purchase on our Online Shop. To learn more about Amazon’s privacy practices, please visit the Amazon Payments, Inc. Privacy Notice.

  • Accessibly. We use tools provided by Accessibly to provide website visitors accessibility options. To learn more about the data Accessibly handles, please visit the Accessibly Privacy Policy.

  • 650 Industries (Expo). We use Expo services to send push notifications when you opt-in using our app. To learn more about Expo’s data handling practices, please see the Expo Privacy Policy.

  • Viant (iPredictive). We use Viant for targeted advertising. To learn more about Viant’s handling of personal information, please review the Viant Privacy Policy and Opt-out.

  • Peek Travel, Inc. We enable you to book Tillamook experiences using Peek’s platform. To learn more, please visit Peek’s Privacy Policy.

  • Branch Metrics, Inc. We use Branch technology for analytics and attribution services in our apps. To learn more about how Branch.io uses personal information, please visit the Branch Privacy Policy and Opt-out.

You may be able to use global ad choice tools to control how certain third parties use the information that they collect about you on our websites and apps, as well as third-party services. To learn more, check out:

Our websites honor the Global Privacy Control which you can learn more about at https://globalprivacycontrol.org/.

5. YOUR PRIVACY RIGHTS

Data privacy laws provide individuals with specific rights regarding their personal information. Depending on where you live, you may have all or some of the following rights and choices regarding your information

  • The right to opt out. You may have the right to limit our use of your personal information or to opt out of certain processing of personal information. To the extent the use of third-party cookies and similar technology on our websites, as described above, is deemed a 'sale' or 'sharing' under data privacy laws, or enables certain personalized advertising, you can opt out as described below, including by using our cookie banner.

  • The right to be informed or to know. You may have the right to be informed of how we process your information. For example, you may have the right to be informed or to know:

    • The categories of personal information we collect and process about you.

    • The categories of sources of the personal information we collect and process about you.

    • The purposes for collecting or processing that personal information.

    • The categories of personal information shared or disclosed to third parties, the categories or names of those third parties, as well as the purposes of such sharing or disclosure.

  • The right to access. You may have the right to access, view, and in some cases obtain a copy of the personal information we process about you.

  • The right to correct and delete. You may have the right to request that Tillamook correct any of your personal information or delete it. If we receive a verifiable request to delete, we will delete (and notify any relevant third parties to delete) your personal information, unless an exception applies.

  • The right to not be subject to certain automated processing. Tillamook does not engage in ‘profiling’ or automated decision making which has legal or significant effects.

  • Right to not be discriminated against for exercising your rights. If you exercise your rights, we will not discriminate against you. You can exercise your rights, as well as make choices about Tillamook’s collection and processing of your information, several ways. For example:

  • Cookie Banner. You can indicate your cookie preferences using the cookie banner on our website.

  • Unsubscribe. Our marketing communications contain information about opting out of future marketing communications. You may opt out of receiving marketing emails from us by clicking on the ‘unsubscribe’ link contained in such emails. Please keep in mind that if you opt out of receiving marketing emails, we may still send you transactional communications. You may opt out of receiving marketing texts from us by texting the word STOP in response to a text message or following other instructions provided to you when you elected to receive texts. You may also opt out by contacting us here on our Privacy Request Form. If you opt out, we reserve the right to contact you for non-marketing purposes.

  • Tillamook Accounts. Using our apps, or logging into the Online Store, you can request that we deactivate your account. You can also make a request by contacting us here on our Privacy Request Form. When you log in, you can also update your information associated with your account.

  • App settings. Using app settings, you can control the collection of your precise geolocation and images captured using your camera. You can also control app notifications by adjusting your device settings, in app choices, or uninstalling our app.

  • Other Privacy Signals. Our websites honor the Global Privacy Control signal. You can learn more about the signal and how to enable it here: https://globalprivacycontrol.org/.

  • Phone/Device Settings. You can use the privacy controls provided on your device, as part of your operating system or available as settings in your browser. For example, you can control access to your precise geolocation data by enabling or disabling location services on your mobile device.

  • Other Privacy Controls. You can also use global ad choice tools, as described above, provided by the DAA or NAI.

  • Contact us.You can also submit your request by (a) calling our toll-free number, 1-855-562-3568, prompt #1, (b) contacting us here on our Privacy Request Form, or (c) writing to the following address:

Tillamook County Creamery Association
Attention: Consumer Relations/Privacy
4185 Highway 101 N Tillamook, OR 97141

In your request, please specify the rights that you wish to exercise and include your email address. We complete privacy requests on the information linked to your email address and verify your identity by emailing the email address you provide and waiting for your response. In some instances, we may also ask for additional information to verify your identity. If you engage with us without creating an account and signing in, we may be unable to verify your identity or your personal information.

Depending on where you live, you may be able to designate an authorized agent to make a privacy request on your behalf. The agent must submit sufficient materials to validate it is authorized to act on your behalf, and we may contact you to verify your identity and the agent’s authority prior to processing the request.

We will confirm receipt of a privacy request promptly. If we need more information to verify your identity or the authorized representative’s authority to act on your behalf, we will let you know. Please allow us 45 days to respond to your request. If we cannot honor your request for any reason within that 45-day period, we will notify you.

Please note that with regard to all these rights, we reserve the right to: (a) verify your identity in order to process the request, or request further information for this purpose; (b) refuse your request based on the exemptions set out in any applicable data protection laws; and (c) charge you a reasonable administrative fee for any repetitive, manifestly unfounded, or excessive requests. If we deny your request to access your rights, you may appeal by contacting us by filling out our Privacy Request Form. Depending on where you live, you may have the right to contact your state attorney general to report a privacy concern.

6. INFORMATION STORAGE AND RETENTION

We use appropriate and reasonable physical, electronic, and administrative measures to protect your personal information against loss and unauthorized access, alteration, and use. Unfortunately, no measures offer absolute protection. As a result, we cannot guarantee the security of your information. We consider the following factors when determining how long we keep and store your information:

  • Our legal obligations,

  • The purpose for which we collect or process your information,

  • Your requests to delete the information,

  • Retention periods in applicable laws and regulation, and

  • Our legitimate business purposes. For example, we may retain your data to the extent it is necessary to prevent fraudulent activity, to protect ourselves against liability, and to allow us to enforce our rights and protect our property.

Tillamook processes personal information in the United States and other jurisdictions where we do business.

7. OTHER WEBSITES AND DIGITAL CONTENT

This Policy applies only to the personal information Tillamook processes. Our websites and digital content, such as our emails, could have links to others’ websites and services that are not owned or controlled by us. For example, our websites might enable social media platform sharing features, which let you share data with third parties, your friends, or the public. We are not responsible for and have not reviewed the privacy practices of these other websites and services, though we encourage you to do so.

8. CHILDREN’S DATA

We do not knowingly collect, sell, or share information from children under 16. If you're a parent or guardian and become aware that your child has provided personal information to us, please contact us and we will delete such information.

9. MODIFICATIONS TO THIS PRIVACY POLICY

We may need to update or revise this Policy from time-to-time to enhance transparency, as well as in response to changing legal, technical, or business developments. We will post any new or revised Policy here, and you should review this Policy regularly to make sure that you are aware of our processing of personal information and your rights. You can figure out if we revised this Policy since your last visit to our websites by referring to the last updated date at the top of this Policy. If there are material changes to the Policy, or if we intend to use earlier-collected personal information in accordance with the terms of the revised Policy and doing so would result in processing of personal information that is not consistent with the purpose for which the information was originally collected, we will notify you by prominently posting a notice of such changes before they take effect or by directly notifying you, and if required, we may request your consent.

10. CONTACT US

To submit a privacy request, please use our online Privacy Request Form. If you have any questions about this Policy, our processing of your information, or your privacy rights, you can also contact us at: Tillamook County Creamery Association Attention: Consumer Relations/Privacy 4185 Highway 101 N Tillamook, OR 97141 Whew! You made it to the end! We hope you found what you are looking for, but if not, please feel free to contact us at any time. Thanks for stopping by!