TILLAMOOK® PRIVACY POLICY
Last updated: April 28, 2026
This Privacy Policy (the “Policy”) describes the personal information that Tillamook County Creamery Association and our subsidiaries (together, "Tillamook", “us,” "our," and "we") collect, store, use, and disclose, including personal information we collect when you use our websites, Wi-Fi, or apps, visit us at the Tillamook Creamery, or engage with us on social media platforms. This Policy addresses specific disclosure requirements from various privacy laws and serves as our ‘notice at collection.’
Please read this Policy to understand how we handle your personal information and how you can exercise your privacy rights. If you have questions about our Policy, privacy practices, or any concerns regarding how we process your personal information, please contact us here.
We use technologies on our websites and apps, such as cookies, pixels, and software development kits (SDKs), that enable third parties to collect personal information. We use that personal information for the purposes described herein, and the third parties may also use personal information for their own purposes in accordance with their respective privacy policies. Our use of these technologies, which allow third parties to collect personal information on our websites and apps, may be considered a 'sale' or 'sharing' of personal information under privacy laws in certain instances. To learn more about these third parties and how to opt out, please see Cookies and Similar Technology below.
1. PERSONAL INFORMATION WE COLLECT AND PROCESS
Tillamook collects information about you in several ways. We collect information directly from you; we collect information about you automatically using Cookies and Similar Technology; and, we collect information about you from others. For example, we collect information directly from you when you:
Subscribe to our digital newsletters, use our app to rate our products, engage with us on social media platforms, or submit a customer support ticket.
Make a purchase from us, online or at one of our locations, sign up for events or tours at the Tillamook Creamery, or enter a promotion or sweepstakes that we sponsor; or
Apply for a job with us, become a food service partner, or work with us in other ways.
We collect information automatically from you using Cookies and Similar Technology when you visit our websites, use our Wi-Fi, download our app, or when you engage with Tillamook’s emails. For example, when you visit our website, we may use this technology to determine the length of your visit or the content you viewed. Or, when you download our app, we may use this technology to determine if you experienced any technical issues. Tillamook may also collect information about you from others, including social media platforms and public sources. For example, if someone orders you a gift through our website, we collect your information to fulfill the order. We may also make inferences about you. For example, based on our interactions, we may infer the products or promotions that may interest you in the future or infer the state you live in based on your zip code.
The information we collect and process includes:
Identifiers and contact information, such as your name, email address, physical address, phone number, device identifiers, and unique online identifiers, such as cookie ids.
Account information, including your password and previous purchases.
Demographic information, such as your general geographic location or gender. • Precise geo-location when you enable location-based features in our app.
Professional and educational information, such as your current employer, job title, and educational background, if you apply for a job with Tillamook.
Payment card information, such as the credit card information you provide when you make a purchase at our online store.
Your preferences, interests, and affiliations, including those we may infer based on the Tillamook content you engage with most frequently or the badges you earn using our app. For example, we may infer from the products you rated in our app that you prefer sharper cheeses and recommend bolder cheddars for you to try.
Communications, such as the content of a message you send us via email or using social media platforms.
Audio, video, and images, including videos taken at the Tillamook Creamery or Market, images you upload to our chatbot, or photos you share with us over email or using social media platforms.
Device data, such as information about the device’s operating system or browser, technical attributes, and information about your device’s connection, including your IP address.
Internet and electronic network activity, such as:
The search terms you use and the queries you perform, including the files, emojis, and GIFs you input into our chatbot.
Your digital interactions, including the badges you earn or how you rate our products in our app; and
Other information we automatically collect about your interactions when you visit our websites, use our app, or engage with our emails using Cookies and Similar Technology. Such information may include:
Unique identifiers, such as device ids, MAC address, or other identifiers used by cookies and similar technology,
Date and time of your visit to our website and the duration of your visit, Date and time you installed our app and any errors you encountered,
The content you view and your clicks or interactions on our website or app,
The website from which you linked to the Tillamook website, and
Other similar information about your use of our websites or app or your engagement with our emails.
To learn more about information automatically collected on our websites, when you use our app, or when you engage with our emails, please see the Cookies and Similar Technology section below.
Tillamook may process de-identified personal information. Information in this form cannot be used to identify, infer details about, or connect to any specific person. We maintain such information in a de-identified state, and unless allowed under applicable law, we will not use de-identified data to re-identify a specific person.
Some of the information we collect, depending on our interactions, may qualify as “sensitive” personal information under data privacy laws, including account authentication information and payment card information. We may collect sensitive demographic information to meet our obligations as an employer or as part of survey if you choose to provide such information.
2. HOW WE USE PERSONAL INFORMATION
We use your information for a variety of purposes, depending on our interactions. Primarily, we use personal information to complete transactions, market our products, operate our websites and app, and operate our various lines of business. We’ve provided the chart below to elaborate on our uses of personal information.
Use: Provide, protect, and improve our websites and app. For example, we use personal information we collect to: - Provide certain functionality, such as keeping you signed in, remembering what’s in your shopping cart, or notifying you of the status of your mobile order at the Tillamook Creamery. - Enable social features in our app, such as by displaying badges you’ve earned or showing where you stand on our leaderboard in our app. - Remember your preferences, such as your privacy settings. - Detect app installation problems, performance issues, bugs, or broken links. - Respond to your online searches or the queries you perform; or - Customize the digital content you see. For example, if you use the Where to Buy feature on our website or app, we use information about your general geolocation to show you where you may find your favorite Tillamook products. |
Personal Information Types Used - Identifiers - Account Information - Demographic information - Precise geolocation - Payment card information - Your preferences, interests, and affiliations - Communications - Device Data - Internet and electronic network activity |
Use: Fulfill your online order, complete an in-person transaction, or provide support We process your information to complete transactions, fulfill your orders, and provide you with support. If you place a mobile order, we may send you a message letting you know your order is ready to pick up. If you ask a question about our products via our online form, we will get back to you. If you use our chatbot to gather nutritional information about our products, we will process your query to provide a response. |
Personal Information Types Used - Identifiers - Account Information - Demographic information - Precise Geolocation - Payment card information - Communications - Device data - Internet and electronic network activity |
Use: Administer sweepstakes We use your information to operate sweepstakes, contests, or promotions. For example, we may use your information to determine if you are eligible for a sweepstakes and let you know if you’ve won. We may use personal information to validate coupon codes or limit certain offers (e.g., one entry per account or household). |
Personal Information Types Used - Identifiers - Demographic information - Audio, video, and images - Your preferences, interests, and affiliations - Communications - Device data - Internet and electronic network activity |
Use: Send promotional communications, including our newsletters We keep you in the loop on our special releases, discounts, recipes, and more by sending you promotional communications. We may personalize the content you receive based on information we have gleaned from our interactions or your digital activities. For example, if we know you are a fan of our ice cream, you may see more dessert recipes or send you a coupon for your next pint. |
Personal Information Types Used - Identifiers - Account Information - Your preferences, interests, and affiliations - Communications - Internet and electronic network activity |
Use: Market and advertise our products, including through the use of online advertising and social media platforms. We use personal information to market and advertise Tillamook’s products to you, sometimes with the help of marketing vendors, agencies, digital advertising platform operators, and analytics providers, as well as to develop and manage marketing campaigns, offline and online. For example, we use personal information to create audiences for ad campaigns, infer your interests and preferences, serve targeted online ads, and analyze our digital interactions to understand the effectiveness of our campaigns. We may gather customer feedback about our products and use insights from the data to develop marketing ideas and understand who buys our products. We may display a photo or recipe you shared with us to help others learn about our products. When we use technology provided by digital advertising platform operators and analytics providers, we enable them to collect identifiers and other personal information on our websites or apps using Cookies and Similar Technology. Our use of certain technology, which allows third parties to collect personal information on our websites or apps may be considered a 'sale' or 'sharing' of personal information under privacy laws in certain instances. |
Personal Information Types Used - Identifiers - Account information - Demographic information - Precise geo-location - Your preferences, interests, and affiliations - Communications - Audio, video, and images - Device data - Internet and electronic network activity |
Use: Notify you about important information related to your account, your orders, or our products. For example, we may send you an email if there is a problem with your online order or if we need to share information about recalls. If you place a mobile order, we may send you an email message when it is ready for pick-up. |
Personal Information Types Used - Identifiers |
Use: Operate and improve our products and services. We use personal information to distribute our products, gather supplies, communicate with partners, operate our facilities, and run our organization. We also use personal information to improve our products and services, develop new ones, and inform business decisions. For example, we may gather feedback about our products through surveys and use the responses to prioritize new releases. |
Personal Information Types Used - Identifier - Account information - Demographic information - Your preferences, interests, and affiliations - Communications - Audio, video, and images - Device data - Internet and electronic network activity |
Use: Aggregate or de-identify Personal Information We aggregate or de-identify personal information so that it can no longer identify you and use such information for various legitimate purposes, such as tracking market trends over time. We maintain and use such information, as permitted by law, in de-identified form and do not attempt to re-identify the individual, except when permitted. |
Personal Information Types Used We will use all categories of information, as necessary, for these purposes. |
Use: Consider you for employment We process personal information for recruiting and hiring purposes. If you apply for a position on our team, for example, we may evaluate your information to assess your qualifications and contact you to arrange interviews. |
Personal Information Types Used - Identifiers - Demographic information - Professional and education information - Your preferences, interests, and affiliations - Communications |
Use: Protect our rights and property, as well as those of our in-person or online visitors and others and detect, prevent, and respond to fraud, theft, or violations of the law, our terms, or our policies. For example, we may use security cameras in our facilities to collect video which we use for various purposes, including responding to incidents. We may process device data and internet and electronic network activity to detect fraud, security incidents, and violations of our terms or policies. |
Personal Information Types Used We will use all categories of information, as necessary, for these purposes. |
Use: Comply with laws and regulations or meet other requirements or obligations For example, we may process your information to remember your contact preferences or cookie choices, meet our recordkeeping requirements, and fulfill our obligations as an employer. |
Personal Information Types Used We will use all categories of information, as necessary, for these purposes. In carrying out these purposes, we combine information we collect from different contexts and sources to provide you with more seamless and personalized experience, to make informed business decisions, and for other legitimate business purposes. As described above, depending on our interactions, some of the information we collect may qualify as “sensitive” under certain privacy laws, such as account credentials and payment card information. From time to time, we may process sensitive categories of data incidentally or if you choose to share it. For example, if you apply for a job or sign up for a tour, we may learn about your disability status to provide accommodations. |
3. WHEN WE DISCLOSE PERSONAL INFORMATION
We disclose personal information to others for legitimate business purposes and in a variety of circumstances. Please review the chart below to learn more about when we disclose your personal information to others.
Category of Recipient Purpose or Circumstance: Others, with your consent or at your direction |
Data Types Transferred: Any personal information categories |
Purpose: We disclose your personal information with your consent, or at your direction, to complete your transaction or facilitate a request you have authorized. For example: - If you use social features in our app, your first name and last initial, the badges you have earned, and your status on our leaderboard will be visible to others who use our app. - If you make a purchase in our shop, we may share information about your transaction with our payment processor and your bank, as necessary to complete the transaction. - If you engage with us on social media platforms, depending on the features you use and your settings, your information may be viewed by others. - If you provide us with a photo to share, we may post it on our social media accounts and tag you, where others may see it. |
Category of Recipient Purpose or Circumstance: Service Providers |
Data Types Transferred: Any personal information categories |
Purpose: We hire other companies and individuals to perform business functions on our behalf who require access to personal information. For example, we hire: - Information technology vendors to provide common information services, like cloud hosting, digital fraud detection, chatbot features, and network security. - Marketing vendors, analytics providers, and agencies to assist us in delivering postal and digital communications, removing repetitive information from customer lists, analyzing survey data, gathering information about the use of our websites and apps, administering promotions, and providing search results and links (including paid listings and links). - Other professionals, such as consultants and accountants, who provide us with services and are often subject to professional duties of confidentiality, and - Staffing agencies or other firms, who provide functions such as customer service, workforce augmentation, or seasonal help. These service providers only have access to the personal information needed to perform their functions and agree to robust data protection requirements. We may allow certain service providers to use aggregated or de-identified personal information for their own purposes, as permitted by law, and some service providers may function as data controllers when processing your personal information for limited operational purposes. Service providers may collect your information on our websites and apps, as described below in Cookies and Similar Technology. |
Category of Recipient Purpose or Circumstance: Merger, Acquisition, or Sale |
Data Types Transferred: Any personal information categories |
Purpose: We might transfer or disclose your information to a third party, in the context of a sale or transfer of assets, or other disposition, of all or any part of our business. |
Category of Recipient Purpose or Circumstance: Law enforcement, government agencies, or other officials |
Data Types Transferred: Any personal information categories |
Purpose: We might disclose your information to any third party, without your consent and without notice to you, if we believe: - We are legally obligated to do so, - Disclosure is necessary to protect, establish, or exercise our legal rights or defend against legal claims, or - Disclosure is necessary to protect our rights, property, and safety, and those of others. |
Category of Recipient Purpose or Circumstance: Digital advertising platform operators, analytics providers, and other marketing vendors |
Data Types Transferred: - Identifiers - Demographic information - Device data - Internet and electronic network activity |
Purpose: Purpose: We enable third parties to collect personal information using cookies and similar technology when you visit our websites or use our apps. We use the information these third parties process in accordance with this Policy, as described below, including for targeted advertising, marketing, and analytics purposes. The third parties may also process your personal information in accordance with their own privacy policies as data controllers. Our use of certain technology which allows third parties to collect personal information on our websites or apps may be considered a 'sale' or 'sharing' of personal information under privacy laws in certain instances. Please see Cookies and Similar Technology to learn more, including how you can opt out. |